"Had the typical American Airlines hotel voucher for our stay. The biggest issue here was while checking in the phone just wouldn't stop ringing with the very same question. Holding up check ins. The line was really long and Karen tried her best to keep it moving as fast as one person can do alone. The room was clean. The beds hard but the sheets soft and was thankful for a couple hours of rest until early a.m shuttle ride back to the Phoenix airport. Where does the shuttle pick up was the question of the night. The shuttle picks up at the COURTESY area NORTH 7 at the airport. When you leave the baggage area go outside and cross over crosswalk road to where pickups are. As crossing over look to you right and go down towards the end. You will see the courtesy pickup area. There is a bench in this area. Other hotel shuttles will also be here. Call and let them know you are ready. Phone number on voucher."